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REFUND POLICY

1. All Sales Final:

  • All sales made through Cross & Field are final. This applies to all products and services purchased through our website or events. Please consider this policy before making a purchase.

2. Discretionary Refunds:

  • While all sales are final, Cross & Field may offer refunds at our sole discretion. Refunds will only be considered under exceptional circumstances. To request a refund, please contact us with a detailed explanation of your situation and the reason for your request. Each request will be reviewed on a case-by-case basis.

3. How to Request a Refund:

  • Contact Information:

  • To request a refund, please email us with your order details, the reason for your request, and any relevant documentation. Alternatively, you can call us during business hours for assistance.

4. Review and Processing Time:

  • Once we receive your refund request, our team will review it and notify you of the approval or rejection of your request. Please allow up to 14 business days for this process. If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

5. Donations:

  • Donations to Cross & Field are generally non-refundable. If you believe there was an error with your donation or if a duplicate donation was made, please contact us within 30 days to address the issue.

6. Non-Refundable Items:

  • Items purchased on sale or marked as final sale are not eligible for refunds. This also applies to customized or personalized items unless there is a defect or error caused by Cross & Field.

7. Policy Changes:

  • Cross & Field reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting.

For any questions or further clarification, please reach out to our customer service team using the contact information provided above.

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